Shipping

Shipping Information

At MOMOTAR, we aim to provide you with the best possible shipping experience. Below, you will find all the necessary information regarding our shipping policies and procedures.

 

Shipping Destinations:

We currently offer shipping to the following countries: United States, United Kingdom, France, and Germany. We are continuously expanding our shipping coverage to serve you better. If your country is not listed, please contact our customer service team for further assistance.

 

Shipping Methods:

We use reliable shipping carriers to ensure your orders are delivered in a timely and secure manner. The available shipping methods:

Only Standard Shipping:

• United States: Estimated delivery time 6-10 business days.
• United Kingdom, France, Germany, Canada: Estimated delivery time 8-10 business days.

 

Order Processing Time:

Orders are processed within 1-2 business days after payment confirmation, from Monday to Friday. Please note that processing time may be slightly extended during peak seasons or promotional periods.

Shipping costs are calculated based on the destination, shipping method selected, and the weight and dimensions of the package. The shipping costs will be displayed during the checkout process before finalizing your order.

 

Shipping Costs:

All products come with free shipping, with no minimum order amount required, available in the following countries: United States, United Kingdom, France, Germany.

Tracking Your Order:
Once your order is shipped, we will provide you with a tracking number via email. You can use this tracking number to monitor the delivery status of your package. For tracking updates, you can visit our partner website: www.yuntrack.com.

 

Customs and Duties:

Please note that international orders may be subject to customs duties and import taxes in the destination country. Countries involved include the United States, United Kingdom, France, and Germany. These charges are the responsibility of the recipient and will be collected upon delivery. We recommend contacting your local customs office for further information.

 

Delivery Timeframe:

The estimated delivery timeframe is based on business days and does not include weekends or holidays. Please note that delivery times may vary depending on the shipping destination and any unforeseen delays caused by the shipping carrier or customs. Please understand that factors beyond our control, such as unforeseen customs delays or other force majeure events, may impact shipping times.

 

Undeliverable Packages:

If a package is undeliverable due to an incorrect address provided by the customer or refusal of the package, the customer will be responsible for any return shipping costs incurred. In such cases, the order amount, excluding the shipping costs, will be refunded.

 

Order Status:

You can check the status of your order by logging into your account on our website. Once the order is shipped, you will receive an email notification with the tracking information.

For any further shipping-related inquiries or assistance, please contact our customer service team at info@momotar.com. We are here to ensure your satisfaction with our products and services.